Frequently Asked Questions (FAQ)

Welcome to Drawlz Brand Co. — your go-to source for premium men’s underwear. Below you’ll find answers to common questions about orders, shipping, returns, sizing, privacy, and more.

If you can’t find what you’re looking for, email [email protected] and our team will help.

Orders & Payments

How can I track my order?

When your order ships, you’ll receive a shipment confirmation email with your tracking number. Tracking typically activates within 24 hours.

Can I change or cancel my order after placing it?

All sales are final and we do not make order changes once an order is placed. Please review your cart carefully before checkout. If your order has already shipped, follow our return instructions: https://drawlz.com/pages/return-policy.

What payment methods do you accept?

We accept major credit/debit cards and accelerated checkouts such as Apple Pay, Google Pay, Shop Pay, and PayPal (availability may vary by device/region).

Shipping & Delivery

What are your processing times?

Orders (excluding outerwear/apparel) are processed within 1–4 business days. During peak seasons or holidays, processing may take 5–7 business days.

How long does delivery take?

  • Domestic (U.S.): typically 3–5 business days after fulfillment.
  • International: typically 7–20 business days, depending on destination and customs.

Carrier delays outside our control may occur. Full policy: https://drawlz.com/pages/return-policy.

Which shipping carriers do you use?

Our standard carrier is USPS. Where available, you can choose alternate carriers at checkout.

My package shows “Delivered,” but I didn’t receive it. What should I do?

If you purchased Redo Package Protection at checkout, file a claim via the Redo portal for replacement or reimbursement per coverage terms. If you opted out of Redo, please contact the carrier directly using your tracking number.

Redo portal: https://drawlz.com/apps/redo/returns-portal#/login

Do you ship internationally? Who pays duties/taxes?

Yes, we ship worldwide. International recipients are responsible for any duties, tariffs, VAT, or import taxes assessed by their country.

Are apparel/outerwear items shipped separately?

Yes. T-shirts, hoodies, hats, beanies, and crewnecks are made to order by a third party, ship separately, and typically arrive in 7–15 business days. Additional shipping charges apply, and only standard shipping is available for these items.

What happens if a package is undeliverable?

If a package is returned to us as non-deliverable, we’ll issue store credit less the original shipping charge. Details: https://drawlz.com/pages/return-policy

Returns, Refunds & Claims

Do you offer exchanges?

No. We have discontinued exchanges. Approved returns are issued as store credit. See our policy: https://drawlz.com/pages/return-policy

What items are eligible for return?

Only defective items or incorrect items sent in error by Drawlz are eligible. Returns must be postmarked within 10 days of receiving your package.

What items are NOT eligible?

  • Sale, discounted, and clearance items
  • Worn, tried-on, washed, altered, or unsealed items
  • Items with removed tags or missing original packaging
  • Most outerwear (unless damaged upon arrival)
  • Orders not received due to customer address entry error

Full eligibility list: https://drawlz.com/pages/return-policy

How do I start a return or file a claim?

Use the Redo portal and have your order number and reason for return ready: https://drawlz.com/apps/redo/returns-portal#/login

How are refunds issued and how long do they take?

Approved returns are issued as store credit (virtual gift card) to your order email. Credits typically process within 5–10 business days after inspection.

Who pays return shipping?

Shipping costs are non-refundable. For returns not due to our error, customers are responsible for return shipping. If the original order used free shipping, your credit may be reduced by the actual ground movement charge.

Do I need Redo Package Protection?

Redo protects against loss, damage, or theft. If you decline Redo, Drawlz isn’t liable once the package transfers to the carrier. File or track claims via the Redo portal: https://drawlz.com/apps/redo/returns-portal#/login

Products & Sizing

How do I find my correct size?

Use our detailed Size Guide article: https://drawlz.com/blogs/blog/how-to-choose-mens-underwear-size-to-get-the-perfect-fit-every-time

Tip: If you’re between sizes or prefer a more relaxed fit, consider sizing up.

What materials do you use?

Drawlz are crafted from premium, performance-driven materials designed for comfort, breathability, moisture control, and durability. Each product page lists exact fabric content.

Do Drawlz fit true to size?

Yes—generally true to standard men’s sizing. Personal fit preference varies (snug vs. relaxed). See the Size Guide above for details.

Data & Privacy

What information do you collect and why?

We collect Device Information (e.g., IP, browser, cookies) and Order Information (e.g., name, address, email, payment details) to process orders, detect fraud, and improve site performance. Full privacy policy: https://drawlz.com/pages/privacy-policy

Do you share my data? Can I opt out of marketing?

We only share necessary information with trusted partners (e.g., Shopify, analytics) to operate our store and meet legal obligations. You can unsubscribe from our marketing emails at any time and use opt-out tools linked in our privacy policy. Details: https://drawlz.com/pages/privacy-policy

What rights do I have over my personal data?

Depending on your location, you may request access, correction, or deletion of your data. Contact [email protected]. For full details: https://drawlz.com/pages/privacy-policy

More About Drawlz

Where can I read your full policies?

Do you have a blog?

Yes—visit the Men’s Underwear Blog for stories, style tips, and product insights: https://drawlz.com/blogs/blog

Where can I read customer reviews?

See what customers are saying about Drawlz: https://drawlz.com/pages/reviews-1

Contact Us

Email: [email protected]
We typically respond within 1–2 business days.